Last updated: 26 September 2026
1. Who we are
Verney Auctions (“we”, “us” and “our”) is responsible for the personal information we collect and use in operating Verney Auctions.
You can contact us about this policy or your personal information at info@verneyauctions.com or by post at our registered office.
2. Information we collect
Depending on how you deal with us, we may collect:
- Your name, address, email address and telephone number.
- Account and registration details for online bidding.
- Information about your bids, purchases, sales, invoices, payments and collections.
- Information you give us about items you ask us to value or sell, including photographs and ownership details.
- Messages and enquiries you send us.
- Information about how you use our website, such as your IP address, device information and cookie preferences.
- Your marketing preferences, if you ask to receive auction updates.
Please do not send us sensitive personal information unless we specifically ask for it and explain why it is needed.
3. How we use your information
We use personal information to:
- Respond to enquiries and valuation requests.
- Register bidders and sellers and administer auction accounts.
- List items, manage bids and sales, issue invoices, arrange payment and collection, and deal with questions or disputes.
- Keep accounting and other records required by law.
- Protect our website, accounts, customers and business from errors, fraud and misuse.
- Send auction news and marketing where we are permitted to do so.
- Understand and improve our website and services, where applicable.
4. Our lawful reasons for using information
We use information where it is necessary to take steps at your request or perform a contract with you, such as registering you to bid or arranging the sale of your item.
We also use information where we must comply with a legal obligation, including keeping appropriate business and financial records.
In some circumstances, we rely on our legitimate interests in running and protecting the auction business, answering enquiries, resolving disputes and improving our services. We consider those interests alongside your rights and expectations.
Where consent is required—for example, for certain marketing messages or optional cookies—we will ask for it. You can withdraw consent at any time. Withdrawing consent does not affect use of your information before you withdrew it.
5. Marketing
If you sign up for auction updates, we may email you about upcoming auctions and related services. Where the law allows us to contact existing customers about similar services, we may do so in accordance with their marketing preferences.
You can stop marketing emails at any time by using the unsubscribe link in an email or by contacting info@verneyauctions.com. We will still send essential messages about your account, bids, purchases or sales when needed.
6. Who we share information with
We may share information where necessary with:
- Our auction and online bidding service provider.
- Website hosting, email, IT and other service providers who support our business.
- Payment providers and banks involved in processing transactions.
- Accountants, insurers and professional advisers.
- Delivery or collection providers, if you ask us to arrange these services.
- Sellers or buyers where information is reasonably needed to complete a sale or resolve an issue.
- Regulators, law enforcement bodies or other parties where the law requires or permits disclosure.
We do not sell your personal information to third parties for their own marketing.
7. Payments
[CHECK: Confirm how customers pay before publishing this section.] Payments may be handled by a bank or payment service provider. We keep the transaction and invoice information needed to administer the sale and our accounts. If a provider collects card details directly, its own privacy information will explain how it handles those details.
8. Cookies and website information
Our website may use cookies and similar technologies to make it work, keep it secure and remember your choices. If we use optional analytics or marketing cookies, we will provide information about them and any choice required by law before using them.
You can also control cookies through your browser settings. Blocking essential cookies may affect how the website works.
9. How long we keep information
We keep information only for as long as it is needed for the purposes described in this policy. The period depends on the type of information and whether we need it to complete a sale, meet a legal or accounting requirement, handle a dispute or protect our legal rights.
When information is no longer needed, we delete it or make it anonymous. If you unsubscribe from marketing, we may keep a limited record of your preference so we do not contact you again by mistake.
10. Keeping information secure and transfers abroad
We take reasonable steps to protect personal information and limit access to people and providers who need it for their work.
Some of our service providers may process information outside the UK. Where a restricted international transfer takes place, we will use a transfer mechanism and safeguards required by applicable data protection law. You can contact us for further information about a transfer affecting your data.
11. Your rights
Depending on the circumstances, you may have the right to ask for a copy of your personal information, correct it, have it deleted, restrict or object to its use, or receive it in a portable format. You can withdraw consent where we rely on it.
You have the right to object at any time to your personal information being used for direct marketing.
To exercise a right, contact info@verneyauctions.com. We may need to check your identity before responding. Some rights have exceptions, for example where we must keep records by law.
If you are unhappy with how we handle your information, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
12. Changes to this policy
We may update this policy when our services or use of personal information changes. The date at the top shows when it was last updated.